As we move ever further into the digital age, the business need for in-house technical expertise has become universal. No longer is information technology the sole responsibility of tech-based organizations. The always-on, always-connected reality of modern business has made IT an essential component, without which most companies grind to halt.

Unfortunately, IT monitoring and maintenance has not necessarily kept pace with IT dependence; IT failures can occur without warning, and when they do, organizations are often left scrambling to identify root causes, repair vital technologies, and remediate and resolve any resultant complications. Add to this the evolving dangers of cyber-attacks and security breaches, and the IT vulnerability of modern business becomes even more apparent.

To address these threats and improve business and operational resilience, organizations turn towards IT support. Here, we discuss IT support, what it offers, and how ServiceNow is revolutionizing how employees and IT agents interact to find resolutions.